Exporting Calls List

You can export the Calls list to csv files by either selecting the calls in the list or by defining criteria in the Calls filter. The Calls filter by default retrieves Active calls for the last three hours in the network. When you define the Calls filters according to the desired criteria, the retrieved results can be saved to CSV files. For example, if you set the Time filter to save calls for the last 12 months. You can save up to one million calls to a zip file comprising 10 separate csv files, each including up to 100,000 calls.

➢ To export calls to a CSV file:
1. Do one of the following:
● Define Calls filter criteria for (see Calls Filters)
● Select the check boxes adjacent to the calls in the list that you wish to export.

2. Click Save. The calls are exported to a CSV file.

A README file is also included in the save, with details of the Calls List filter settings, the number of exported entities, the time range the tenant operator credentials and the Operator group details.

Copy 
+++ OPERATOR SECTION +++
Operator Name: bobb@enterprise.com
Security Level: Admin
Operator Type: Tenant
Tenant List: [LivePlatform]
+++ FILTERS SECTION +++
Filter List: (operatorgroupnodeid=1377282195358777,
operatorgrouplinkid~57972;58241;63018;64989;61431;57978;63343;63020;57725;63527;57733;32259;63345;53244;61433;64893;65524;42786;64334;62829;60898;42765;62383;43123;64895;62831;64900;64282;64716;60896;65236;34306;65238;62492;8208;64367;64991;63026;60976;64205;63030;61646;63032;64209;61721;61723;60478;61644;59458;64719;64499;60175;59970;65016;37985;57953;64728;61035;63249;63251;64730;61419;37492;63035;37566;64401;63242;58996;35448;57980;64163;56262;61414;58289;36830;61588;42984;36852;64332;62513;64789;57643;64413;64791;64415;54578;64252;43069;64550;64554;64556;65409;64006;64427;37454;65057;36046;42357;65446;64429;64843;65448;61623;63687;53970;42739;58292;64437;36063;65433;64439;63206;64182;63204;64848;64850;56565;11524;62721;64184;65147;63279;65465;35075;58627;65474;61410;42732;64609;64356;63326;63328;64611;56585;61196;35041;52328;64621;60100;64863;42996;60689;58642;57945;65179;53303;64615;59368;37865;41962;59966;63460;57845;36351;62891;62744;62893;65222;58909;61217;62897;37924;62899;61752;37946;37411;59963;58147;60484;37459;59973;55377;55384;60509;34960;37527;37015;7327;34976;42656;58018;8368;42676;37093;58625;35558;34023;37101;61169;56562;7443;41752;42805;42777;59161;58649;37682;60723;62787;53051;37704;36668;55622;55625;58180;42849;36171;63330;60757;61263;37207;32089;7515;14177;62817;37218;54119;58728;61289;37732;34666;37228;8045;36718;63369;32127;58757;57729;14216;58254;58771;37266;63380;37270;58775;28569;34205;60832;29095;55628;37726;7104;61802;34217;35241;63402;60844;57774;55726;42834;8542;62351;58232;28610;29123;61380;58827;60882;8147;28630;58327,
scopeid=1)
+++ SUMMARY SECTION +++
Amount: 34 of entities were exported
Csv file descriptor:
    Calls_List_0_2025_03_12_09_12_34_998_0.csv From: 2025-03-12T09:09:00.000Z To: 2025-03-12T06:13:52.000Z

The table below describes the Calls list fields.

Parameter

Description

Source

indicates the call is fromanAudioCodes SBC device.

Status

Indicates call control status: Successful or Failed.

Quality

Indicates the call quality:

■ Green = Good
■ Yellow = Fair
■ Red = Poor
■ Gray = Unknown

Quality Cause

The Voice Quality metric affecting the Call Quality:

■ Jitter
■ Packet Loss
■ Delay
■ MOS
■ Average Call Duration
■ Echo

Session ID

Call Session ID

Media Type

Indicates the media type: MSRP (Message Session Relay Protocol), Audio, Image, Application Sharing (a Skype for Business media type), Video, Data, Chat, Audio V150, Text, Unknown or All.

Caller

Displays the phone number (source number) of the party who made the call.

Callee

Displays the phone number (destination number) of the party to whom the call was made.

Start Time

The time when the call voice was initially detected. The time is displayed in the format  YYYY-MM-12T09:HH:MM.SSS+SSSS.

Connect Time

The timewhen the call was answered by the Callee. The time is displayed in the format YYYY-MM-12T09:HH:MM.SSS+SSSS.

End Time

The time when the call was terminated. The time is displayed in the format YYYY-MM-12T09:HH:MM.SSS+SSSS.

 

Duration

Displays the duration of the call, displayed in the format hh:mm:ss, where hh is hours, mm minutes and ss seconds. For example, 00:01:20 denotes 1 minute and 20 seconds.

Call Type

Indicates the call type:

■ FXO
■ ISDN
■ IPMedia
■ Transparent
■ SBC
■ Conference
■ IP Phone

Device

Indicates the name of the SBC device over which the call traversed.

Link

Name of the SIP Connection over which the call traversed.

Termination Reason

Indicates the Call Termination reason. Displays the reason for the call being released (ended). For example:

■ Normal Call Clear: Indicates a normal off-hook (hang up) of the call party
■ Call Rejected: The Callee party declines t he call
■ User Busy: The Callee party is engaged in another c all

Termination Initiator

Initiator of the call termination:

■ Caller
■ Callee

Caller Connection Type

Call interface of the Caller:

■ WiFi
■ Wired
■ Mobile
■ Tunnel

Callee Connection Type

Call interface of the Callee:

■ WiFi
■ Wired
■ Mobile
■ Tunnel

Caller Location

Country location abbreviation. For example, US.

Caller Call ID

Caller Call ID value

Callee Call ID

Callee Call ID value

Correlation ID (GSID)

Calls which traverse multiple devices (SBC-SBC calls or TEAMS-SBC calls) are reported to Live Platform as separate calls; however, are displayed in the same call record. The correlation ID is assigned to these calls. A call filter retrieves all call legs assigned with this ID (see Filtering by More Filters). When displaying Call Details, it’s possible to toggle between the call legs to display the details of each leg.

Group Call Participants Number

Conference Call Number.

Group Call Originator

Number of the Caller initiating the Conference Call.

Media Qualities

For example, Audio: Good

Caller Link

SIP Connection of the Caller.

Callee Link

SIP Connection of the Callee.